Who we are
Welcome to CandleCraze Company
We are committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal information when you visit www.candlecraze.co.in.
This Privacy Policy is governed in accordance with the laws of India, including applicable data protection regulations.
1. Information We Collect
A. Personal Information
When you interact with our website, we may collect:
- Full Name
- Email Address
- Phone Number
- Billing and Shipping Address
- Order Details
- Payment Information (processed securely via third-party gateways)
B. Automatically Collected Information
Cookies and tracking technologies
IP address
Browser type
Device information
Pages visited
Time spent on site
When you use our website, we may collect the following information:
How We Use Your Information
We use the collected information to:
- Process and deliver your orders
- Communicate order updates
- Respond to inquiries and support requests
- Improve website performance and user experience
- Run marketing campaigns and advertisements
- Send promotional emails (only if you opt-in)
- Prevent fraud and enhance security
Cookies
We use cookies and similar technologies to:
- Enhance user experience
- Analyze website traffic using Google Analytics
- Run targeted advertisements (Facebook & Instagram Ads)
- Remember your preference
Third Party
We may use trusted third-party services including:
- Payment gateways (Razorpay, PayU, Stripe, etc.)
- Google Analytics
- Meta (Facebook & Instagram Ads)
- Email marketing platforms
- Shipping and logistics partners
These third parties may collect and process data according to their own privacy policies.
Data Sharing
We do not sell, trade, or rent your personal information.
We may share necessary information only with:
- Payment processors
- Shipping partners
- Marketing service providers
- Legal authorities if required by law
Data Security
We implement reasonable technical and organizational security measures to protect your personal information.
However, no online transmission method is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
Data Retention
We retain your information only as long as necessary to:
- Fulfill orders
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Contact Information
CandleCraze
Website: www.candlecraze.co.in
Email: skaur842891@gmail.com
Phone: [7404394881]